General

TLC Sport Ltd ("TLC") are committed to protecting the privacy of our customers and visitors to our site. Our staff themselves use other Internet sites and hence understand the importance of Internet privacy. We will not disclose information about our customers to third parties except where it is a necessary part of our delivery service to you - e.g. arranging for a shipping of a product, carrying out credit and other security checks or where we have your express permission to do so.

Internal Use Only

We will not sell or otherwise transfer your name, address, e-mail address, credit card information or personal information to any third party.

Communication & Marketing

If you have made a purchase from us we may occasionally update you on our latest products, news and special offers via e-mail or post. The frequency of these communications is approx. monthly and will as a matter of policy never be more frequent than fortnightly.

TLC Customers have the option to opt-out of receiving any or all of the above communication types by either emailing or phoning us (contact details below) or using the "remove" link in any email communications which might we send you.

Cookies & What They Are

A cookie is a small information file that is sent to your computer and is stored on your hard drive. This information can be used recognise you when you return to our site for example by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

Website Statistics

We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made for internal performance monitoring. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. Further information regarding the way in which this information is obtained and used can be requested by contacting us at technical@tlcsport.co.uk.

Transfers Of Your Information

The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for TLC or one of our suppliers. Such processing may, for example, be required in order to fulfil your order, process your payment details or provide support services.

Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Disclosure Of Your Information

We may also disclose your personal information to third parties:

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of TLC, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Third Party Websites

Our site may contain links to and from the websites of other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Checking & Accessing Your Details

If you wish to verify the details you have submitted to TLC you may do so by contacting us via telephone or by post at the address given below.

TLC Sport Ltd (at the address below) is the data controller for the purpose of the Data Protection Act 1998 (the Act).

You have the right to access the information which TLC holds about you and your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Contacting Us

We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact our customer service staff at TLC who will be delighted to answer any questions you may have.